No order delivery date

[Beth1996]

Ordered an upgrade 9th Oct. no update to say where it is. When I ordered it was in stock however no phone arrived. To be told the phone is out of stock and updates will be given. No update has been given in nearly 3 weeks. 

[Northerner]

Hi @Beth1996 

Have you checked EE order tracking? 

https://myaccount.ee.co.uk/orderdetails

Thanks

[FQuilter]

Hi Beth

Your not alone, I ordered my new phone on the 29th of September and I have not received a single update. 

My contract is due to expire soon as well so not sure what happens then. 

[Leanne_T]

Morning @Beth1996 @FQuilter

Thanks for posting on the community. 

Could you let me know which phone you ordered, including size and colour?

Thanks 🙂

Leanne.

[Laurenmcmillan]

I orderd yesterday morning and i had an email to say thanks for your order and when i went onto tracking my order on ee it says back order confirmed which i dont understand and still dont have a delivery date/email. Usually when i order from ee it comes the next day?

[Leanne_T]

Hi @Laurenmcmillan

Welcome to the community. 

Which device have you ordered?

Could you let me know the size and colour?

Leanne 🙂

[Laurenmcmillan]

I orderd the ipad pro 11inch 128gb 

[Leanne_T]

Thanks @Laurenmcmillan

Which colour iPad did you order? 

Thanks 🙂

Leanne.

[Laurenmcmillan]

I orderd the silver one

[Leanne_T]

Thanks @Laurenmcmillan

This device is currently showing, 'Available to order. Order now. We’ll deliver to you as soon as we receive stock.

We update our order tracker as soon as deliveries arrive, so you can see the latest information we have.

You will receive a text from DPD, by 8pm the day before your delivery, to confirm that it's on its way.

Leanne.