No delivery

[Ella20]

Hello,

I recently ordered a new phone on pay monthly on Saturday evening. It is now Friday evening and I have not heard anything about my order being dispatched, the help lines are on restricted hours and due to being a key worker I have not been able to get in contact with anyone. I’m not too sure what to do, I have tried tracking my order but it says it cannot be tracked 😞 

[Profile closed]

Hi @Ella20 

Welcome to the EE Community,

you can track your order by clicking on the link below

ORDER TRACKER  

If the tracker doesnt give you the information you require ring freephone 0800 317 720 and a customer service advisor will be able to check the status of your order.

Thanks,

David.

[Leanne_T]

Afternoon @Ella20

Welcome to the community.

Have you had an update on your order since you last posted on the community?

If not, what phone have you ordered? could you let me know the model, size and colour?

Speak to you soon 🙂

Leanne.