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No delivery or status of my order

johngardiner20
Visitor

‎14-12-2020 11:19 AM

I’ve placed orders but till now I’ve not received it yet and I don’t know what’s wrong. Can somebody tell me the reason 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎14-12-2020 12:23 PM

Hi @johngardiner20 

 

Have you checked EE order tracking?

 

https://myaccount.ee.co.uk/orderdetails

 

Alternatively if this doesn't work then you will need to call EE CS on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Leanne_T
EE Community Support Team

‎14-12-2020 12:42 PM

Afternoon @johngardiner20

 

Welcome to the community.

 

Could you let me know what you have ordered and when you placed the order?

 

Thanks 🙂

 

Leanne.

0 Helpful