I’ve ordered a Samsung S6 Lite tablet on pay monthly which I’ve added to my contact, I received an email on Sunday morning after I placed the order saying usually dispatched within a day but I’ve still not received any text and when I try to track the order it says it can’t be. I’ve tried getting in contact with customer service but can’t get through right now
We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. If you continue to hold you will be connected with a member of the team.
Hi, I managed to get through last night, seemed the order had only partially been completely and was told it was fixed now and due for delivery today. I received a new email confirming that however I’ve not had a text this morning as I was told I would, and the tracking still won’t show anything for me, is this because it’s the old tracking number? There was no new tracking on the email yesterday.
It was around 6pm, so I was a little surprised when the lady on the phone said it would be with me today. okay then brilliant I’ll wait and see, thanks for the help.
