No delivery communication

[MidgetGems89]

I ordered a tablet as an additional line to my account. I was given the option of enjoy super fast delivery. So I selected it and chose my slot for 12:00-14:00, on Sunday 19th July. 

It's now 2hours late, and no communication from the delivery service! 

What do I do? Do I speak to EE or to the delivery partner Enjoy? 

[Irving89]

I have the same problem mine was supposed to be here between 14:00 16:00 but had no notification that it is running late or anything really annoyed as I have waited in for it...... 

[Christopher_G]

Hi @MidgetGems89 and @Irving89

I'm sorry to hear your deliveries were late. Did they arrive in the end?

Chris

[Irving89]

No they didn't turn up and customer service couldn't help 😔

[Christopher_G]

Sorry to hear that, @Irving89

Has the delivery been re-scheduled?

Chris

[Frankle75]

I ordered a new router on the 20th June 2020 and have not received any update or communication from EE. They took my £150 out of my account but no update. 

[Christopher_G]

Hi and welcome to the community, @Frankle75

I'd suggest speaking to our customer care team to find out what's happening with your order.

Let us know how you get on.

Chris