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No data with new sim

Kevm87
Investigator
Investigator

‎15-10-2021 03:12 AM

Hi

I recently move from Virgin mobile to EE. The problem is i cannot connect to the 4g. I have 120GB with my contract. The phone is a Samsung Galaxy S8.

 

I have tried the sim in another device and its fine. Also i have tried another sim in my S8 and that works fine too, i have gone through the APN settings and all the usual stuff like mobile data is on etc with the tech support team.

 

I am currently waiting on a new sim to arrive ( this will be the 3rd) 

 

Any support would be most appreciated.

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎15-10-2021 09:03 AM

Hi @Kevm87

 

Thanks for coming to the community. 

 

The other SIM card you tried in your phone was this an EE SIM? 

 

Speak soon 🙂

 

Leanne.

0 Helpful
Kevm87
Investigator
Investigator
In response to Leanne_T

‎15-10-2021 11:14 AM

Hi Leanne 

 

Yes it was another EE sim

0 Helpful
Leanne_T
EE Community Support Team
In response to Kevm87

‎15-10-2021 11:21 AM - edited ‎15-10-2021 11:21 AM

Thanks @Kevm87

 

In that case, I can see no reason your SIM card would not connect if this works in another phone. 

 

Please let me know how you get on with the replacement.

 

Leanne. 

0 Helpful