No data - But texting 150 says I do?

[JackB0nes13]

I've been using a monthly plan for about 3 years and this month I swapped over the card. Today it said "To use data on your phone, you'll need an add-on or pack. Click here to buy" But when I click it, it shows that I have 8.9GB of data and that it'll last 15 days and 8 hours. 
I've also texted 150 to check how much I have according to that and it says I have 93 minutes, unlimited texts and 14.4GB remaining until the 30th of May. 
However it also says my balance is £0 and that my last top up was in 2018, but I don't use pay as you go so why is it saying that and why can't I use the either 8.9GB or 14.4GB that I have? 

[Leanne_T]

Hi @JackB0nes13

Thanks for coming to the community. 

Have you topped up and purchased a pack since you transferred to pay as you go? 

Do you get this message if you try and access data? 

Thanks 🙂

Leanne.

[JackB0nes13]

I have and it says I have 15 days left on it. 

[Leanne_T]

Thanks @JackB0nes13

Do you get this message if you try and access data? 

Thanks 🙂

Leanne.

[JackB0nes13]

No I don't.

[Leanne_T]

Hi @JackB0nes13

Where do you see the message from us that says you need to purchase a data add-on? 

Can you still access data? 

Thanks 🙂

Leanne.