No confirmation email

[Wardy69]

Hi,

yesterday I ordered the new Galaxy watch 4 over the phone as per my upgrade and paid for next day delivery. The lovely woman I was speaking too confirmed it would be delivered today but it still hasn't arrived. 

I never received any sort of confirmation email so I can't track the order. 

I have however received an email confirming the trade in pack has been sent to me, as I'm trading in my current Galaxy watch 46mm 4G. 

Can anyone help? 

[Chris_B]

@Wardy69  You’ll need to call customer services but have you checked your spam folder ?  

[Wardy69]

Yes, I've checked my spam and junk folder. 

I guess I'll ring up again then. 🙄

Thanks for replying. 

[steve19801980]

You can always install the DPD app and register with them then your deliveries come up automatically 

[Wardy69]

Surely I'll need the order number and/or tracking number from the confirmation email? Which I haven't got yet. 

[steve19801980]

Nope, mine all come up automatically from any purchase with any company who use them

[Wardy69]

Oh fair enough, I'll download it now and have a look, cheers! 

[Wardy69]

There's no information on the app, I have no parcel or shipment activity. Pretty annoyed at the fact I was told it would be here today and paid for it to be. 

[Christopher_B]

Hi @Wardy69

Have you had the chance to speak to our customer care team about this yet? 

Thanks 

Chris

[Wardy69]

Not yet Chris, lines were closed when I tried yesterday. 

I'll try again later today after work if I remember! 

Cheers