Ive (finally) managed to obtain a PAC code from my other provider to migrate into EE. Filled in the online form yesterday and all seemed ok. The final screen said i'd receive a confirmation email but to date (24hrs later) i haven't had one. Its my registered, working email address so thats not the problem.
Should i get the confirmation immediately or is this only sent when the transfer starts? Is there any way of checking the status?
I haven't been that lucky... I rang CS yesterday who said it was already underway, i should have received a confirmation email along with 2 texts saying start/finish but didnt.
However 32ish hours after it processed all incoming texts and calls still go to the old provider (3) SIM.
Called CS again twice and apparently the problem is 3s end releasing the number and to see if its fixed by Friday.
In the meantime, i dont have any incoming texts or calls.
The CS team said that everything was in hand and it should go through overnight / into tomorrow. I seem to recall they’ve done some computer upgrades and wonder whether there are a few gremlins in the works?
