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New sim after upgrading

Dysmith1992
Visitor

‎19-08-2020 09:03 PM

Hi,

Anyone able to help, I have tried to activate my new aim having upgraded my phone today. I have followed the steps from EE website for simswap putting in their 5 digit code and the new sins serial number. However now both my old phone and new phone are showing as emergency call only and I can't get it to finish activating the sim. It now says to call 150 but I can't as neither phone now has a network as a result of trying to activate the new sim. Anyone able to give any advice please? Cheers! 

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎20-08-2020 07:52 AM

@Dysmith1992   you gonna have to call customer services from a different device.  And why didn’t you just put your old Sim card in your new device ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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