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Data Usage

AndyThurogood
Explorer

‎16-08-2020 08:19 AM

I have had a monthly contract for nearly two years and have not gone over my data usage (5GB per month) before, but this month I used it up in 1 day and had to purchase an extra 10GB of which I have used 2GB in 3 days.

I'm concerned something is causing this rather than my usual data usage. I did have someone running video uploads using their own Mini Wifi next to me and we were connected to the same system, so could this be causing the issue?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎16-08-2020 10:26 AM

@AndyThurogood   If the person next you was using a mini WiFi device then this will not effect your data.  But I have to ask are you 100% sure they wasn’t using your device as a hotspot to use your allowance?    If you look at your data usage on your device it should say what apps have used what percentage of the data from your allowance.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
AndyThurogood
Explorer
In response to Chris_B

‎20-08-2020 07:09 AM

Many thanks @Chris_B Much appreciated. Both of us were sending data to the same server but from different connections. However, the data he was sending was downloading onto my laptop and visa versa. So I'm thinking that by downloading each others data is causing a usage surge. I'll try doing it differently next week and see if it makes a diffference.

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