No confirmation email for iPhone 13 upgrade

lindseyg18
Explorer

‎27-09-2021 10:23 PM

I upgraded to the iPhone 13 Pro yesterday over the phone. I have since had text messages saying that my warranty on my existing phone will therefore be cancelled and an invite to set up my smart benefit but I’ve had nothing with an actual order number. The person I upgraded with said I should get the phone if not today then tomorrow but I have no way of tracking its progress.

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎28-09-2021 08:28 AM

Hi @lindseyg18.

 

Welcome to the community.

 

Have you checked our online order tracker for an update on your order?

 

DPD will send you a text when your order is out for delivery.

 

Jon

0 Helpful
lindseyg18
Explorer
In response to Jon_K

‎28-09-2021 01:15 PM

I don’t have an order number to track though because I don’t have an order confirmation email. I can’t find anything in my EE account that has an order number but it is recognising that my plan has changed.

Sent from my iPhone
0 Helpful
Jon_K
Former EE Employee
In response to lindseyg18

‎28-09-2021 02:39 PM

Thanks @lindseyg18.

 

If you don't have a tracking number I'd recommend getting in touch with our Customer Care team.

 

They will be able to access your account and provide you with an update.

 

If your plan has already changed it's likely that the order is being processed.

 

Jon

0 Helpful