Dispatch expected in 24 hours

[Rach3322]

Hi, I ordered a Samsung galaxy S21 Ultra on the 16th of September.

I had a text on Friday (24th) & followed the link which said 'dispatch expected in 24 hrs'.  It's now Tuesday & it is still saying the same.  Is anyone else experiencing this?

Thanks

Rachael 

[Jon_K]

Hi @Rach3322.

Welcome to the community.

If the tracker hasn't updated, I'd recommend giving our Customer Care team a call.

They will be able to access your account and give you an update.

Jon

[Rach3322]

Hi Jon,

Could you advise me which option to choose when I call 150 please, I chose the upgrade option & it said there was no advisors so go online, I've tried a couple of the other options, but none of them seem to have the option I need it for.

Is there an email address I could send my querie to?

Thanks

Rachael 

[Jon_K]

Hi @Rach3322.

If you can follow the options for either general customer service or our tech team, both will be able to check your account to give you an update.

We don't have an email address to contact.

Jon