The EE Community

My Smart Router suggests 2 different apps to manage it

 My Smart Router suggests 2 different apps to manage it, but the App Store link doesn’t work, My EE doesn’t appear to exist and the two apps I do have (EE App and EE Home) don’t appear to give access to router management. Any clues? 

Apple one not showing with full works plan

I have a full works plan that was upgraded in April 2025. Currently I have no inclusive extra chosen as I already have Netflix through BT. Apple One doesn’t show as an option for me to choose and I can’t work out why?

Programme descriptions in Guide are woeful

I’ve had BT for years and am now stuck with EE.Its onscreen guide to programmes and episode breakdowns is just dreadful.Some don’t include episode numbers and titles.  Here’s the description for every episode of “The Sopranos”, regardless of the titl...

How to activate EE one

Linking your EE products to your EE ID never works

Staff in store advised me to remove the account holder tag and re-add just the end-user tag from my husbands line as he was getting bombarded from EE reps selling additional services. I have repeatedly opted out as per GDPR.Removing the bill payer ta...

Out of contract

I am out of contract, Why I'm I still paying the same amount of money? 

No phone in parcel upon delivery - only case & screen protector! EE useless!

I have always been so happy with their services UNTIL NOW!I upgraded 2 lines with EE (OCT 24)  and took out insurance which came with a free minute one bundle (phone case and screen protector) with each phone. When DPD delivered the two parcels, one ...

BT to EE

After being told I had to move from BT to EE for broadband, the billing issue is still ongoing. Cancelled all BT direct debits as, as far as I’m concerned I no longer have any BT products. Set everything up with EE, same direct debit agreement as my ...

Billing

Why is my bill so high, at the end of my contract my bill was just over £15 now its over 30 .why!