No Xbox Series S on Receipt
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21-11-2021 09:58 AM
Hi, I recently switched over to EE and got the Samsung A52 5G phone on a 10gb tarrif just to claim the Xbox Series S with it. I paid the £30 upfront cost. However, there isn't any mention of the Xbox on any of the receipts or order history. Do I need to do something in order to claim it?
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21-11-2021 04:07 PM - edited 21-11-2021 04:08 PM
Hi @LukeRose,
Welcome to the EE Community. 🙂
Your free gift will be delivered 15-30 days after you received your phone. Once it’s dispatched, we’ll text you again with details of how to redeem your 3 months’ Game Pass Ultimate.
Hope this helps.
James
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21-11-2021 12:32 PM
@popscicle1001 Do you have the phone yet ? You should get a text within 5-10 days of having the phone informing you how to claim the Xbox.
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21-11-2021 03:49 PM
If we have received the phone and still not heard about the Xbox within 10 days what should we do? I was expecting it to come with the phone but I can understand why it didn't.
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21-11-2021 04:07 PM - edited 21-11-2021 04:08 PM
Hi @LukeRose,
Welcome to the EE Community. 🙂
Your free gift will be delivered 15-30 days after you received your phone. Once it’s dispatched, we’ll text you again with details of how to redeem your 3 months’ Game Pass Ultimate.
Hope this helps.
James
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04-12-2021 09:18 PM
I understand it can be dispatched within 15-30 days but I'm a little concerned I havnt received a confirmation text at day 2 or a dispatch text after day 15 currently on day 19 and still no text.
Phoned today just to be told to wait 30 days but with no text I'm concerned about waiting as this is a Christmas gift.
Can someone confirm it is attached to mu account and please send confirmation to me.
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04-12-2021 09:23 PM
@Bethanl0uise1 That can be confirmed here you need to speak with customer services for that.
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05-12-2021 08:42 AM
Hi @Bethanl0uise1,
Welcome to the EE Community. 🙂
Did Customer Care confirm your purchase was eligible for the free gift when you called?
James
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16-12-2021 02:10 PM
I received my a52s on the 18th of November was told by the woman setting it up that I was legible for a free series s as a gift.iv been waiting now for 28 days and still yet to get a text or even a mention of a xbox series s coming. Starting to seem like a bit if a joke now I rang customer services and they verified that I'm legible for it and that it should be on its way but the lady could t find a single detail about the xbox delivery on her systems. Starting to get frustrating as it was meant to be a crimbo present and it's the only reason I got the phone.
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16-12-2021 02:42 PM
Hi @Rowanps4321
Thanks for coming to the community.
Did you make a £30 upfront payment?
Which plan do you have?
Thanks 🙂
Leanne.
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16-12-2021 05:08 PM - edited 16-12-2021 05:09 PM
It was the galaxy a52s deal with a free series s I made the 30 upfront payment and have had my eligibility for xbox confirmed by customer services i recived the phone 18th if November but still havnt had any message or update or anything regarding the xbox and it's the 28th day since receiving phone. It cant be a stock issue as many places have them stocked right now but either way a simple message or email atheist telling me what's going on would be nice.thanks
