No WAN connection using PAYG 24GB prepaid data sim via mobile BB

[Bernera1]

New data only payg 24GB sim card, new Vigor 2762 router, new Huawei E3372 usb dongle which is supported by the Vigor 2762.

The sim is apparently activated (after speaking with EE telephone support who added 1p credit), I can see a steady blue/cyan light on the dongle, the router is set up for 4G network mode, APN name everywhere  and I'm in a 3 out of 4 bar EE coverage area (in fact tried in two different geographical areas) but no connection from PC via mobile BB to the WAN.

Identical setup worked perfectly with 1st EE sim.

Help please.

[XRaySpeX]

What does http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi say (obscuring its mobile no.)?

[Bernera1]

Hi,

Thanks for your prompt response.

Connecting via wifi to the mobile BB router with that address is not resolved, the on screen message simply reads "no internet connection".

I have a seemly good 4G signal as shown by the constant blue/lilac illuminated light on the USB dongle and an activated sim according to the telephone help line who added 1p credit and the sim still showing the preloaded 24GB according to my EE account.

The only comment from the telephone help line that did worry me when they made the comment "the sim seems to be old or time expired" or some such comment. The preloaded sim was bought fresh from Amazon, cellophane sealed last week from exactly the same vendor as the 1st prepaid sim which is working fine which registered and activated online without hesitation.

This current sim never allowed access to 192.168.8.1 whereas the 1st one did.

Apologies if I've misunderstood your suggestion.

More help please

Tim

[XRaySpeX]

---

@Bernera1 wrote:

Connecting via wifi to the mobile BB router with that address is not resolved

I can't understand what that means. It's a 2-step operation:

1. You 1st connect a device to the router over WiFi as normal by selecting the router's SSID & supplying its pwd. No Net connection is required for this; it's all within your own LAN.
2. Then from your device you browse to the URL I gave you. Even here no Net connection is required as that link is within EE's own network.

No private LAN IP addys, like 192.168.8.1, come into this & have no bearing on it.

[Bernera1]

This is what I'm doing:

PC -> WIFI connection -> router with usb dongle and ee sim

When I type in http://add-on.ee.co.uk/status in the address bar

I get this on screen:

No Internet

Try:

• Checking the network cables, modem and router
• Reconnecting to Wi-Fi
• Running Windows Network Diagnostics

DNS_PROBE_FINISHED_NO_INTERNET

I am probably misunderstanding so could you have another go at explaining what I need to do please.

Thanks

[Alex_S]

Hi @Bernera1,

The 2 steps that @XRaySpeX suggested and you have tried are the correct steps to connect.

Was it the EE Customer Care Team who advised the SIM card was due to deactivate? Did they advise that a new SIM card was needed?

Has the SIM card been topped up with credit?

Alex 🙂

[Bernera1]

Hi Alex_S,

Thanks for your input.

Yes it was the EE Customer care/technical support I spoke to when I was unable to activate the sim.

It was a throw away comment by the EE advisor, it was something like "the sim looks old, the issue date is old" , I was asked how long I'd had the sim. I explained the sim was brand new unopened bought a couple of days previously from the same online retailer from whom I'd bought the first prepaid sim which worked without flaw in an identical duplicate  router-usb dongle set up.

EE Technical support added 1p credit to the card and confirmed the 24GB of data remained on the sim.

Throughout the USB dongle has shown a constant blue/lilac light in a couple of separate geographical locations so I'm confident there is a good EE signal.

I've treble checked the router internet setting using everywhere as the APN, again the identical setup to the first which is working fine.

Should I add more credit?

Should I try and speak with technical support again?

Should I try and return the sim as defective and ask for a replacement?

Bernera1

[Alex_S]

Hi @Bernera1,

Do you have another SIM card that you could try in the MiFi device?

If you are unable to complete a SIM swap I would recommend trying a new SIM card.

If you have already spoken to your Tech Guru Team and they have confirmed everything else is set  up correctly this would be the next step they would ask you to try.

Alex 🙂

[Bernera1]

Hi Alex_S,

I do not have an alternative sim, the working EE sim is remote to me 400 miles away in Scotland providing a mobile BB connection for some ip cams and weather station.

I get the mobile BB setup and working at my home before taking it to the remote location.

I'll order a 3rd preloaded PAYG 24GB EE sim, if this one subsequently works is there any way I can get the unused data on the non-functioning sim transferred to the working ones or a refund?

Bernera1

[Alex_S]

Hi @Bernera1,

I would recommend ordering a new pay as you go SIM card via our website.

If the previous SIM card was ordered by a 3rd party and is an expired SIM card then I would speak to the retailer regarding this.

Alex 🙂