Upgrade

[Maigenta]

I ordered my upgrade phone online but it is not shoyon my account I do not want to pay for two phones please advise

[Katie_B]

Hello @Maigenta. 

Thanks for upgrading with us. 

When did you complete your upgrade?

Katie.

[Maigenta]

It was done yesterday

[Katie_B]

Hi @Maigenta. 

This won't show on your account until the phone has been dispatched. 

What phone did you order?

Katie 🙂

[Maigenta]

The phone was dispatched yesterday and is being delivered today.

It was an Oppo A72 

[Katie_B]

Thanks for confirming @Maigenta. 

Does your My EE still only show one phone?

If yes, this should update within 24 hours. 

Katie 🙂

[Maigenta]

Yes there is only one phone showing will update you when I  have any more information. Many thanks

[Maigenta]

There is 2 phones showing now

[Katie_B]

Hi @Maigenta. 

When you have a moment please give our customer care team a call who can look into this further. 

To do this call us on 150. 

Katie 🙂