No Order Number On Confirmation Email

[Tony5479]

I chose to upgrade on 21/12/2020 I have received my confirmation email but it does not contain an order number. My plan details have changed on the EE App already. I have not received any messages from DPD. How do I track when my samsung S20 FE will be delivered? The upfront cost for the phone has been deducted from my bank account.

[kiwistu]

This is a similar situation to me, ordered an upgrade 18 December for a black Samsung S20+, received an email with delivery date 21 December, but no order number displayed. 

I am now assuming EE have oversold the the phone and a long wait, coronavirus will not help matters either. 

[Leanne_T]

Morning @Tony5479 @kiwistu

Thanks for coming to the community.

Have you downloaded the DPD app to see if they have any deliveries scheduled for your address?

Thanks 🙂

Leanne.

[Tony5479]

I have received a text message from EE this morning providing a 1hr timeslot that DPD will be delivering my device. Fingers crossed that it will turn up. the 🤞

[Leanne_T]

Thanks for letting me know @Tony5479

Leanne 🙂

[Tony5479]

Good news my new phone was delivered yesterday (22/12/2020). Thanks to everyone that took the time to respond.

Try and enjoy what will be a different Christmas 🎄 😃

[Jon_K]

Thanks for letting us know it arrived, @Tony5479 🙂