cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Air pods

Alfie1968
Investigator
Investigator

I upgraded my phone and included was some AirPods. 
I was told that I had to wait 2 weeks. Do I need to do anything once 2 weeks is up? 
thanks 

15 REPLIES 15
Christopher_G
EE Community Support Team

Hi @Alfie1968

 

Welcome to the community and hanks for ordering.

 

Which phone did you order and when?

 

Chris

It was an iPhone SE 

Christopher_G
EE Community Support Team

Lovely, @Alfie1968

 

What date did you order?


Chris

I think it was 16th nov 

Christopher_G
EE Community Support Team

OK thanks, @Alfie1968

 

You should have received a text message 2-5 days after ordering confirming that the AirPods will be delivered 15 -25 days after you ordered.

 

You don't have to redeem them, they're automatically sent out.


Did you get that text message?


Chris

Thanks I’ve not had text yet. I wasn’t sure if I needed to do anything 

I’ll sit back and wait 

thank you 😊 

Hi I upgraded my pay monthly phone contract 26/11/2020 to an iPhone SE.  On the upgrade contract there was free Airpods.  I received my phone but no there were no Airpods in the box and not details about them.  Will they just be dispatched to me? 

Chris_B
EE Community Star
EE Community Star

@Jobbbers  you should be notified when the next five days about the AirPods. You don’t get free gifts at the same time as the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Hi Alfie, did you get your air pods? As I’m still waiting for mine. I got the same deal in November but AirPods haven’t arrived yet.