Nintendo switch

[Rgf29]

Hi 

still not received my Nintendo switch. The 30th day is the 21st of December. I spoke to an advisor who assured me it would be dispatched for that date. I’m just concerned as this only 4 days away and I’ve still not had a txt confirmation for this.

It’s a Christmas present so I’m needing this to arrive on time

thanks

[XRaySpeX · Accepted solution]

@Rgf29: It is not yet late. You'll get it within 15 - 30 days of receiving your phone. You will be sent a text with tracking info when it is dispatched to you anytime during that period.

[Rgf29]

Hi yeah I know but given it’s four days away I’m just concerned it won’t be coming. I’d have hoped to have heard something. Just seems strange it’s been 26 days since the phone arrived and no word. Call me cynical but I don’t think I’ll hear anything about this in the next 2-3 days. happy to be proved wrong

[XRaySpeX]

Let us know if you don't get it after 30 days.

[martindavidfish]

@XRaySpeX he won't get it until after 30 days and you know that. Stop misinforming customers. 

Theres a backlog and people like me are 30 days +

[Chris_B]

@martindavidfish  @XRaySpeX  Hasn’t misinformed anyone.   

[Rgf29]

Spoke to someone called OMX on the text chat. They assured me it would arrive on the 21st after a bit of chat that I was worried that it wouldn’t arrive and it would still not not be here OMX put the order through on my behalf and I received a text immediately to say the switch would be dispatched in 24 to 48hrs 

[Leanne_T]

Thanks for coming back and letting us know @Rgf29

Have a lovely Christmas 🙂

[Rgf29]

Still no follow up dispatch text. And the person i spoke to said it would be delivered 24 to 48 hrs. That was midday Monday.I have a copy of the text chat log in my e-mail. I think I have been fobbed off!

[Christopher_G]

Hi @Rgf29

It may be worth speaking to the customer service chat team again to check your order.

Chris