Nintendo Switch

EDDIEMUNG1
Explorer

‎04-01-2021 04:01 PM

Hi is it possible i can get an update on my Free Nintendo Switch. Originally was told b4 Christmas, I spoke to an advisor over a week ago who said it was on route and i still dont have it! I've been trying to call and everytime i give up after 25-30min on hold so im hoping i get a reply this way.

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3 REPLIES 3
Katie_B
EE Community Support Team

‎04-01-2021 05:50 PM

Hello @EDDIEMUNG1. 

 

Thanks for coming to the community. 

 

We are unable to access your account here on the community so would recommend giving us a call so our customer care team can chase this for you. 

 

Katie 🙂

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EDDIEMUNG1
Explorer
In response to Katie_B

‎04-01-2021 07:59 PM

Hi Katie

Thank you for your quick response. Unfortunately as i said above i have tried on many occasions to call but have given up many times after holding for 25 mins. What details can i give you to access my account or do you have an email address so i can privately message you?

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Katie_B
EE Community Support Team
In response to EDDIEMUNG1

‎05-01-2021 07:59 AM

Hello @EDDIEMUNG1. 

 

We do not have access here on the community to accounts. 

 

I have sent you a private message for more details. 

 

Katie 🙂

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