Was the number beginning with xko...? That is not a tracking number. I would suggest you ring customer service to find out what has happened with your order.
What phone did you order and what colour etc? Here in the forums we have no access to stock or accounts, this is a public forum.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
