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Allowable services

spw
Investigator
Investigator

‎18-10-2020 12:27 PM

When my phone connects to my car it doesn't show SMS messages as a connected service. My wife who has the same phone and car, but a 3 SIM does. Any ideas?

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎18-10-2020 01:22 PM

@spw   Helps to say what device it is. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
spw
Investigator
Investigator
In response to Chris_B

‎18-10-2020 01:31 PM

Sorry Mark, it's a Moto g8, a Volvo car and the service is SMS messages.

Stephen
0 Helpful
Christopher_G
EE Community Support Team
In response to spw

‎18-10-2020 03:02 PM

Hi @spw

 

Could you try setting yours up in your wife's car or her phone in yours?

 

Just to try and pin-point where the problem is lying?


Thanks

 

Chris

0 Helpful
spw
Investigator
Investigator
In response to Christopher_G

‎18-10-2020 03:10 PM - last edited on ‎18-10-2020 03:16 PM by

Hi Christopher

Thanks for your email.

In fact, I've solved the issue now by 'Forgetting' and reconnecting the
phone. It took three attempts but it eventually worked.

🙂 👍 🙂

Stephen

Tel. XXXXX XXXXXX
Mbl. XXXXX XXXXXX

 

[MOD EDIT: Please don't post telephone numbers in the public forum. Thanks.]

0 Helpful
Christopher_G
EE Community Support Team
In response to spw

‎18-10-2020 03:16 PM

Lovely stuff, @spw.

 

Thanks for letting us know. 🙂


Chris

0 Helpful