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New order cancelled

Stephanie24
Valued Contributor
Valued Contributor

‎17-09-2021 04:20 PM

CFAEAE3C-3CED-44B6-B18F-852D4A51E018.png

I made a new order but i got email saying it was cancelled, I didn’t cancel it!! 

 

0 Helpful
12 REPLIES 12
Stephanie24
Valued Contributor
Valued Contributor
In response to Katie_B

‎17-09-2021 05:40 PM

I hope so @Katie_B 

0 Helpful
StephJG24
Established Contributor
Established Contributor
In response to StephJG24

‎17-09-2021 06:58 PM

I am very angry,I was told via chat that I could upgrade early to the iPhone 13 pro max today,i pre ordered,paid the upfront cost,then it got cancelled,I phoned the sales team and they said I couldn’t upgrade till 1st October,will I get the upfront fee back??

0 Helpful
Jon_K
Former EE Employee
In response to StephJG24

‎18-09-2021 07:31 AM

Hi @StephJG24.

 

I'm sorry to hear this.

 

The upfront fee should be refunded onto your EE Account, you would need to give us a call if you wish for this to be refunded to your bank.

 

Jon

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