New order cancelled

[Stephanie24]

I made a new order but i got email saying it was cancelled, I didn’t cancel it!! 

[Katie_B]

Hi @Stephanie24. 

Welcome back to the community. 

How did you place your order?

Katie.

[Chris_B]

@Stephanie24  it’s probably been cancelled because EE don’t have any 256 gig gold iPhone 12 max pros.  They might not get any more as Apple don’t build them anymore,  EE have the Pacific blue 128 gig and when there gone that’s it. 
  you’ll have to call customer services about this.  

  Why not pre order the iPhone 13 pro max instead ? 

your image has been rejected because this is a public forum and you’re showing your details on the image. 

[Stephanie24]

I placed it online 

[Stephanie24]

I did pre order the iPhone 13 

[Stephanie24]

@Chris_B I also paid £30

[Stephanie24]

@Katie_B I placed the order online 

[Katie_B]

Hi @Stephanie24. 

I can see the order you processed for the iPhone 13 Pro Max from the print screen provided.

I recommend speaking with our upgrades team who have account access and can see why your order has been cancelled. 

Thanks, 

Katie 🙂

[StephJG24]

I have currently been on hold for over a hour @Katie_B 

[Katie_B]

I am sorry to hear this @StephJG24. 

A member of the team will be with you as soon as they can. 

Katie.