New Sim after moving to EE

[Cookyweb]

Hi All,

so i ordered a new SIM card only via the EE website, and I entered my Pac code etc from my existing number (three) 

my new SIM card has arrived so I’ve put it in my phone, but it’s The new number 

how do I get it to change to by my old number?

as I say the pac code etc was entered so presume the process is started 

do I need to do anything ?

thank you 

[Katie_B]

Good Afternoon @Cookyweb. 

Welcome to the EE Community. 

When did you process your PAC request?

Is your old number still active with your old provider?

Katie.

[Cookyweb]

Hi Katie,

Thanks for the reply.

on 3rd June I text Three from my mobile and received a Pac Code

On the same day, I went online at EE then spoke to someone and ordered a Sim Card, he took my Pac code etc there and then and processed the order.

My Sim card arrived yesterday.

I've put it in a spare phone as a test, currently the new EE sim is working with the new number

and my Old Three sim is also working with my old number.

[Katie_B]

Thanks for confirming this @Cookyweb. 

Please allow 24 hours, if your number has not transferred I would recommend giving our customer service team a call who can ensure your number port is going to progress. 

You can call us on 150 from your EE SIM. 

Katie 🙂