Hi, got a new S20 through EE contract, new SIM isn't working and the old SIM in my old S5 has stopped working now too. So I have no phone provision and I can't find any user guides on EE website for S20 to transfer my SIM contract. Seems to be quite a few people with this problem - it's been over 12 hours since activating my new phone and I'm not sure what I should do next. Can't ring 150 as no network recognition now on either phone...getting frustrated, can anyone help? Thanks.
If you've definitely followed the steps in this help article, and your new SIM isn't working, then you'll need to call EE C/S to check everything over.
You don't need an EE phone to be able to do this - check the other numbers on the get in touch page, I'd recommend 0800 0798586 free from any other working phone.
Hi, thanks for your help everyone. In the end I popped into the EE shop and they were able to help me, as I didn't have access to another phone to call them. All sorted.
