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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2766 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15867 Views
  • 51 replies
  • 65 Helpful

Network connection

Following the demise of my previous 'phone, EE provided me with a new Huawei P smart 2019 and a new SIM card. I inserted the new SIM and turned the 'phone on, but keep getting a "Network unavailable" message.  How can I get access to the network?   

iPad eSIM with existing plan

Hello, My company currently owns a "Bus 60GB £59 24M" plan with a physical SIM (used in an iPhone).Is it possible to activate an eSIM in an iPad, linked to the same plan (without getting a new number) ? I think it is an option for smart watches and w...

kpler by Visitor
  • 524 Views
  • 1 replies
  • 0 Helpful

Upgrade

Hi I have received an upgrade phone today but been sent a new sim with a different number? I really need to keep my old number due to being self employed. I’ve tried to phone 150 but very busy.. Regards Michael 

Hughesy31 by Investigator
  • 481 Views
  • 3 replies
  • 0 Helpful

Resolved! No dispatch email for my upgrade?

four days ago I placed an upgrade order to the red iPhone 11 and it said usually dispatched within a day but I haven’t received email or text since? I have tried to track my order but it says sorry unable to show status of order at the moment  Just w...

Ribena97 by Investigator
  • 2094 Views
  • 9 replies
  • 1 Helpful

My order

I ordered a Samsung galaxy watch on 21/6/20 and i spoke with someone on 26/6 who told me that ot would be arriving today (30/6). I have  not had anything delivered and nothing from DPD with a time slot or tracking number. Im not sure what time they d...

Helen1231 by Investigator
  • 567 Views
  • 9 replies
  • 0 Helpful

How to check status of my upgrade order?

I ordered an upgrade (Oppo Find X2 Lite 5G, Moonlight Black) on Monday and received a confirmation email with an xko number. I heard nothing further on Tuesday, but yesterday received two emails - both saying that the order was on its way to me, with...

New SIM card doesn't work in S20

Hi, got a new S20 through EE contract, new SIM isn't working and the old SIM in my old S5 has stopped working now too. So I have no phone provision and I can't find any user guides on EE website for S20 to transfer my SIM contract. Seems to be quite ...

Order confirmation but no update!!!

I ordered an iPhone 11 in black (64g) as my upgrade on Tuesday 30th June. There was a £50 upfront cost that I put all my details in for but this has not been taken yet? I received an email confirmation of my order with an xko ref number, but no furth...