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New Phone and extras delivery made 2 days ago

JonCS-63
Investigator
Investigator

I ordered a new phone and various extras nearly three days  ago   ,and since the initial confirmation of order mail, i have received no text , email or call on the delivery of my goods. I am due to go back to work next weekend for 2 months inAlgeria and i was hoping to have received all these good ordered before leaving the UK . My delivery address . Will be empty after this saturday !?  When will i expect to see my goods .on the tracker it simply says i will be contacted !!.. so far i have  not ! Any body help  here please 

6 REPLIES 6
JonCS-63
Investigator
Investigator

xkoXXXXXXXXXXX is my  order number

 

I phone 11

 

I - buds

 

Phone care kit x 2 

 

Plus add on package 

 

How can i be kept informed / track ?

 

How can this order be accelerated?

 

When can i expect the delivery please ?

 

Cheers &  keep safe y'all  

Jon x

 

[MOD EDIT: Please don't post order numbers in the community forum. Thanks.]

Christopher_G
EE Community Support Team

Hi @JonCS-63

 

Welcome to the community and thanks for ordering. 🙂

 

You'll get a text message from DPD when your delivery is due to be dispatched.

 

Chris 🙂

Thanks Chris 

 

Apprecjate  your time &  kind swift reply 

 

Cheers  stay safe M8

Christopher_G
EE Community Support Team

You're welcome, @JonCS-63

 

You too!

 

Hope you love your iPhone and AirPods, I love mine. 🙂

 

Chris

Order made  not delivered !  2 days ago 

 

Title  incorrecr still received  no goods or delivery date 

Christopher_G
EE Community Support Team

Hi @JonCS-63

 

It may be worth checking your order with our Mobile Care team.


Chris