So Here is the story. I currently own a Nighthawk X6 running though a BT openreach ECI B-Focus V2 Modem. MY ISP is EE
This has been working very well apart from having to use extenders in certain areas, so I wanted to eliminate this and purchased the Orbi
So I downloaded the App and proceeded to start the installation. Everything was going well until I got to the stage where the network was detected (which is was).
The app then told me it was checking cables and couldn't connect and asked me to go to advanced start up, where I needed to tell the app that I was connecting via PPP0E
I put the EE ISP user name and password into the app and it then went back to checking cables after it told me it was changing connection and going to produce some magic. It didn't.
What happened next was that a page telling me to go to setting and log in to the orbi wifi appeared. Sure enough in the connections on my phone there was the Orbi Wifi icon and when I touched it it changed to sign in required and then up came this service message from BT Wholesale
| SERVICE INFORMATION |
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You have been connected to this page due to one of the following reasons. You must now shut down your internet browser and internet applications before attempting to reconnect. This may clear the issue immediately, if not then please select the appropriate action from list below. - Your service provider is currently unable to accept your connection request, please wait and reattempt later or contact your service provider for more information.Or
- You have attempted to access an invalid Service Provider domain, check your user details.Or
- You are testing your connection using bt_test_user@startup_domain. Please proceed to next step as advised by your Service ProviderOr
- You are testing your connection to your service provider using bt_test_user@domain. where "domain" is your Service Provider domain name. Please proceed to next step as advised by your Service Provider.Or
- The access circuit to your Service Provider is currently down. Your service should be resumed soon. Please try again later or contact your Service Provider
Page maintained by BTWholesale
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Numerous reboots, leaving everything off for 5 minutes or more and I was getting exactly the same.
So I then on the advice of a Netgear Community member I hard wired MY PC to the router and connected via orbilogin.net.
During the process the service message came up again, but I managed finally to get to the dashboard, where I attempted to set up the internet, again inputting the EE ISP user name and password.
After updating the settings the dashboard appeared again and in the Internet Box was the message 'Waiting' which soon turned red and stated Not connected.
So then began my five hours on the Netgear chat support getting disconnected twice and finally talk to Support on the phone, where once again we went through numerous reboots of every part of the system, looked at the firmware which was fine, checked the Vlan Bridge box and updated again all to no avail.
At the end of the conversation It was suggested that i contact EE and ask them to supply a different user name and password which I did, and was told by EE that they only had one for me which was the one I had already got. (I suspected this might be the case)
So here I am one very frustrated individual with a very expensive plastic box that for some reason does not want to communicate with my modem.
Putting my Nighthawk back on to the modem and everything is fine again
Anyone else experience anything like this with the Orbi/BT Modem/EE
