Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Netgear Malfunction

FolaSonaike
Investigator
Investigator

‎25-04-2020 10:57 AM

My Netgear device constantly turns itself off and then back on throughout the day.

 

How can I fix it?

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎25-04-2020 02:58 PM

Hi @FolaSonaike 

 

Are you referring to it sleeping when it's not in use? Or are you saying it maybe faulty? 

 

If it's faulty then claim under the Netgear warranty on the Netgear website.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
FolaSonaike
Investigator
Investigator
In response to Northerner

‎26-04-2020 11:55 AM

It does so when in use. It wasn't bought directly from Netgear, it was supplied by EE.

0 Helpful
Christopher_G
EE Community Support Team
In response to FolaSonaike

‎26-04-2020 12:44 PM

Welcome to the community, @FolaSonaike

 

Which model is your device?


Chris

0 Helpful
FolaSonaike
Investigator
Investigator
In response to Christopher_G

‎26-04-2020 01:30 PM

The model is Netgear Nighthawk.

0 Helpful
Christopher_G
EE Community Support Team
In response to FolaSonaike

‎26-04-2020 01:37 PM

OK thanks @FolaSonaike

 

Have you tried resetting the router using the button on the back?

 

  1. Check that your router's Power light is on.
  2. On the back of the router, you'll find the Reset button.
  3. Use a paper clip or similar object to press and hold the Reset button for up to thirty seconds.
  4. Release the Reset button.
  5. Your router resets.

 

Let me know if it's any better after that.


Chris

0 Helpful