Netflix activation

[Gazg1986]

Recieved Netflix activation text and my account says it's active but when I go into select my Netflix package I am then asked for a payment method. Not sure what to do next as it's already paid for through my contract

[Jon_K]

Hi @Gazg1986.

Welcome to the community.

Did you follow the link in the text message to set up Netflix?

Do you already have a Netflix account?

Jon

[Gazg1986]

Hi yeah I followed the link and created a Netflix account but as I said was getting asked for a payment method

[Jon_K]

Thanks @Gazg1986.

When did you add Netflix to your account?

Are you trying to upgrade your subscription from basic to standard?

Jon

[Gazg1986]

My new contract started on the 26th October with Netflix added as my smart benefit

[Jon_K]

Thanks @Gazg1986.

When you followed the link were you asked to set up an account there, rather than go to the Netflix website?

Do you already have a Netflix account or are you setting up a new one?

Jon

[Gazg1986]

I set up a Netflix when I used the activation link, I didn't previously have a Netflix account

[Jon_K]

Thanks @Gazg1986.

We will need to check that Netflix is correctly added to your EE account.

I'd recommend getting in touch with our Customer Care team so they can check this for you.

Jon