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NO update on new order

Remery
Investigator
Investigator

‎05-09-2020 02:07 PM

Hi i ordered new phone on 2nd sept and paid an initial £30 that’s been taken from my bank account but not had any other update at all?? anyone know what’s going on? can’t track as it says no info available can’t ring as says closed so how do i even resolve this? 

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎05-09-2020 04:29 PM

Hi @Remery 

 

You will need to call EE about this issue if the order tracker doesn't work.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Remery
Investigator
Investigator
In response to Northerner

‎05-09-2020 05:12 PM

i would but says lines are closed?
Sent from my iPhone
0 Helpful
Katie_B
EE Community Support Team
In response to Remery

‎06-09-2020 09:02 AM

Hello @Remery. 

 

Since your last post have you been able to get in touch with our customer care team?

 

Katie 🙂

0 Helpful
Remery
Investigator
Investigator
In response to Katie_B

‎06-09-2020 10:03 AM

no unfortunately not, it’s quite frustrating now as don’t know what’s going on

Sent from my iPhone
0 Helpful
Katie_B
EE Community Support Team
In response to Remery

‎06-09-2020 10:06 AM

Hi @Remery. 

 

Our lines are open. 

 

Please can you try call 0800 079 8586 from any landline or provider?

 

Let me know how you get on, 

 

Katie 🙂

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