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NHS Hero’s free data

Meika51
Investigator
Investigator

‎23-05-2021 11:34 PM

Did EE free NHS data ended in May? Mine is saying 0 bytes instead of unlimited. I am certain that EE stated (website) that their NHS Hero’s free data offer will be ending in June 2021.

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎24-05-2021 08:42 AM - edited ‎24-05-2021 08:42 AM

Hi @Meika51

 

Welcome to the community.

 

The unlimited NHS data offer does run till June, so you should still have it. Are you able to use the internet on your device?


Chris 

Meika51
Investigator
Investigator
In response to Christopher_G

‎24-05-2021 11:28 AM

Hi Chris, thank you for replying. I have spoken to EE this morning and I was told it is still on my account but it will take up to 7 days to show. Apparently it was reapplied on the 21/5. They don’t know why that happened. It’s still saying 0 bytes. I got a family member to transfer some data into my phone for now .

0 Helpful
Christopher_G
EE Community Support Team
In response to Meika51

‎24-05-2021 12:26 PM

OK thanks for the update, @Meika51.

 

Fingers crossed it's showing on there soon for you.

 

Chris

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Meika51
Investigator
Investigator
In response to Christopher_G

‎24-05-2021 07:16 PM

Thanks Chris!

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