My "50 UK to anywhere minutes" add-on isn't showing in MyEE account

[Peatuhacs]

Hello there,

My add-on (50 UK to anywhere minutes) isn't showing on my MyEE account, not even under the Add-on tab.

I subscribed to that add-on just last week when I moved to EE. The add-on was showing and then disappeared and I just added it back in by texting 441. I got a notification that the add-on is ready to use. But it is still not showing on my account (MyEE app and web).

Why is that?

P

[Leanne_T]

Hi @Peatuhacs

Thanks for coming to the community. 

The add-on can take 24 hours to activate. 

If you text ADD-ON to 150, does this show as active for you? 

Thanks 🙂

Leanne.