My internet connection keeps dropping. Working from home for 111… any ideas why?

[Claire150367]

Internet keeps dropping.. working from home for 111.. causing major problems… I have rebooted my router.. not any better 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[mikeliuk]

Hi @Claire150367 ,

In addition to the above, does the situation still occur with a wired connection to the router instead of WiFi?

If you have two devices connected simultaneously (e.g. phone and laptop), do they drop simultaneously or does one keep a stable connection?

[pip11]

Most likely noise on your line. 17070 option 2, the line shoud be silent between announcements, best with corded phone you may get a dull background hum with cordless.