Replacement sim

[Bushey2021]

Hi guys so i lost my unregistered sim a few months ago and would like to get a replacement but cant register as i cant get the confirmation message. What can i do?

[Northerner]

Hi @Bushey2021 

Are you pay monthly or PAYG?

Thanks

[Leanne_T]

Hi @Bushey2021

Thanks for coming to the community. 

To order a replacement SIM card if the SIM has been lost, you would need to call our Mobile Care team who can send the replacement for you. 

If this was a pay as you go SIM card and never used, you can order a new SIM card online with a new number 🙂

Thanks. 

Leanne.

[Bushey2021]

This was a PAYG and its been months since ive used and no idea where it is but want to keep same number

[Bushey2021]

I never registered it so how can i register it now to get same number? 

[Leanne_T]

I see @Bushey2021

The best thing to do is give our Pay as you go Care team a call on 0800 079 8586, they will have access to your account and help you with the replacement SIM card 🙂

Thanks. 

Leanne.