Replacement sim

Bushey2021
Investigator
Investigator

‎04-08-2021 01:11 AM

Hi guys so i lost my unregistered sim a few months ago and would like to get a replacement but cant register as i cant get the confirmation message. What can i do?

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎04-08-2021 06:18 AM

Hi @Bushey2021 

 

Are you pay monthly or PAYG?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Leanne_T
EE Community Support Team
In response to Northerner

‎04-08-2021 07:53 AM

Hi @Bushey2021

 

Thanks for coming to the community. 

 

To order a replacement SIM card if the SIM has been lost, you would need to call our Mobile Care team who can send the replacement for you. 

 

If this was a pay as you go SIM card and never used, you can order a new SIM card online with a new number 🙂

 

Thanks. 

 

Leanne.

 

 

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Bushey2021
Investigator
Investigator
In response to Northerner

‎04-08-2021 09:50 AM

This was a PAYG and its been months since ive used and no idea where it is but want to keep same number

0 Helpful
Bushey2021
Investigator
Investigator
In response to Leanne_T

‎04-08-2021 09:51 AM

I never registered it so how can i register it now to get same number? 

Leanne_T
EE Community Support Team
In response to Bushey2021

‎04-08-2021 09:52 AM

I see @Bushey2021

 

The best thing to do is give our Pay as you go Care team a call on 0800 079 8586, they will have access to your account and help you with the replacement SIM card 🙂

 

Thanks. 

 

Leanne.