My SIM card isn't working

[PhoebeJane]

I have had the same SIM card since I had it last year. Today my SIM card suddenly isn't working.  I have turned my phone on and off multiple times and it still isn't working. 

Is there anything you can do to help this? 

Phoebe 

[Chris_B]

@PhoebeJane  first off does anyone else have an issue with EE that is with you as if they do it might be a network issue and which case you might want to have a look at THIS and use the check network status tab.  

 If all is okay in your area and then you might need a replacement SIM card. Can you get one from an EE store (you’ll need ID) or by calling customer services you must make sure you request a replacement SIM card. 

[James_B]

Hi @PhoebeJane,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

[julia1954]

can you send me a replacemnt sim card for the same no

[Katie_B]

Hi @julia1954. 

Thanks for coming to the community. 

Please visit this page if you would like to order a replacement SIM. 

There is a link at the bottom for you to order online. 

Katie 🙂