My SIM card isn't working

PhoebeJane
Visitor

‎27-08-2021 10:21 AM

I have had the same SIM card since I had it last year. Today my SIM card suddenly isn't working.  I have turned my phone on and off multiple times and it still isn't working. 

 

Is there anything you can do to help this? 

 

Phoebe 

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎27-08-2021 10:53 AM

@PhoebeJane  first off does anyone else have an issue with EE that is with you as if they do it might be a network issue and which case you might want to have a look at THIS and use the check network status tab.  

 If all is okay in your area and then you might need a replacement SIM card. Can you get one from an EE store (you’ll need ID) or by calling customer services you must make sure you request a replacement SIM card. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
James_B
EE Community Manager
EE Community Manager

‎27-08-2021 11:36 AM

Hi @PhoebeJane,

 

Welcome to the EE Community. 🙂

 

Are you using a pay as you go or pay monthly plan?

 

James

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julia1954
Visitor

‎15-10-2021 01:51 PM

can you send me a replacemnt sim card for the same no

 

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Katie_B
EE Community Support Team
In response to julia1954

‎15-10-2021 02:04 PM

Hi @julia1954. 

 

Thanks for coming to the community. 

 

Please visit this page if you would like to order a replacement SIM. 

 

There is a link at the bottom for you to order online. 

 

Katie 🙂

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