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My EE sim says no service

Ruby10
Explorer

‎02-09-2020 01:14 PM

My daughters iPhone says no service 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎02-09-2020 01:46 PM

@Ruby10   Have you tried restarting the device?  Are you using a EE phone is that ok ?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Ruby10
Explorer
In response to Chris_B

‎02-09-2020 02:01 PM

The sim did work in it. Just stopped all of a sudden. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Ruby10

‎02-09-2020 03:06 PM

Hi @Ruby10,

 

Welcome to the EE Community. 🙂

 

Is your daughter using a pay as you go or pay monthly plan?

 

Does the Network Status Checker show any problems in your area?

 

Thanks

 

James

0 Helpful