Moving house

JaneD1961
Contributor
Contributor

‎10-01-2021 10:11 AM

Hi I'm moving tomorrow and didn't give a thought to my internet, what do I do.....HELP I have a 14 year old foster son 😱😱

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎10-01-2021 10:38 AM

@JaneD1961  Are you taking about a fixed broadband connection?    If you are you need to call customer services.  From your landline you can dial 150. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎10-01-2021 04:25 PM

@JaneD1961 : You need to follow How do I arrange my move? 

 

What does BT Wholesale Broadband Availability Checker / Address Checker estimate for your new addy? Post just the whole table and the line above it, blanking out your new addy. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JaneD1961
Contributor
Contributor
In response to Chris_B

‎11-01-2021 03:23 AM

@Chris_B Hi, I just have a Wi-Fi box nothing fixed, can I just take it with me and let ee know?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to JaneD1961

‎11-01-2021 03:42 AM

@JaneD1961 : As it's just a 4GEE mobile router you have, just take it with you. EE don't need to know where it is. It's mobile.

 

Then ignore my previous post. It was was for fixed landline BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎11-01-2021 09:10 AM

Hi @JaneD1961

 

Thanks for coming to the community.

 

You can also update your address within your My EE account online > Account Settings > My Address > Change.

 

Hope the move goes well 🙂

 

Leanne.