Xbox Series X Customer Update Needed

[Littlesam]

Hey,

I'm creating this post for myself and all the other customer who have ordered the xbox series x as an add on product. EE needs to provide a clear update as to what is happening with our orders. I have heard some customers say their orders have been cancelled and that a back office team is dealing with the demand however we can't get in touch to ask whether your own order will be fulfilled or not

If you are facing these questions please add onto this post. Otherwise please will someone provide an update as to whether orders will be fulfilled or not.

[mcbenjiwig]

Did you get any reply?

[Littlesam]

Nothing yet - I have called 4 times and each time they have no clue what is happening. I have an open complaint raised and I suggest for you to do the same so they don't forget about your order and leave you in the dark

[James_B]

Hi @Littlesam,

Welcome to the EE Community. 🙂

Did you successfully place an order? If you did, we'll do our best to get it there within two working days. If, for any reason, your delivery will take longer than this we'll keep you informed by email. 

Thanks

James

[mcbenjiwig]

How do you know if the order has been successful, I have an order summary, but no money has been taken and the order isn’t on my account? The information provided is terrible

[hamma2k6]

this is also where im at with this. placed the order this morning, had an email saying that order has been placed but no money (£10 upfront cost) has been taken and no follow up txt/email to say that the order has been finalised. wife recently spoke with online chat and they were less than useful. whats going on???

[Christopher_G]

Hi @mcbenjiwig and @hamma2k6

If you received a successful order confirmation when you placed your order, we have received this. Because of the high demand, it may take a couple of days to work its way through our system. We will send you a further confirmation once it’s on its way.

Chris

[Dorybird]

When is the next reserve date for the next batch?

[James_B]

Hi @Dorybird,

Welcome to the EE Community. 🙂

Please look out for future stock availability through our website and social channels. You can register your interest at shop.ee.co.uk/new-phones-coming-soon to find out when it's back in stock.

Thanks

James

[Ljevans]

Hey! 

I had the same thing and had to call them and they take the £10 out over the phone and process the order.

I spoke to a lovely lady called Michelle who sorted it out for me and mine will arrive tomorrow!