I ordered the console by calling the team and paid a £10 deposit. I was told that the console had sold out, but that would receive the Xbox around December 2nd. Checked the website and nothing was on my account, no text, no email nothing.
I called back and was put through to someone who told me that it had been cancelled. I asked why and that I had paid a deposit. They told me that, it says cancelled because they have no stock, but assured me that I would get it in December.
Called again and was told that they can't put people on back order, and that I wouldn't get a console at all. I asked about the deposit and they said, we have take £10 of your next bill. When I asked why I wasn't informed it had been cancelled, they informed me that it was "strange" they offered me an extra £10 for their mistake.
Shocking customer service. Don't expect them to honour their contact with you, even if you pay a deposit it means nothing. EE are liars and have a digital team that make and change rules on the fly with zero respect for customers who have spent thousands with them over the years. Total joke.
