Community Activity

Upgrade from Legacy FTTC to New EE Full Fibre

I recently upgraded my legacy EE Fibre Plus plan (FTTC 80 Meg) to New EE Full Fibre 150 (FTTP 150 Meg), but could just as well have been any Full Fibre up to at least 1 Gig. It all went smoothly as to be hoped & expected. In early Dec. 2024 I ordered...

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XRaySpeX by EE Community Star
  • 2496 Views
  • 68 replies
  • 39 Helpful

Full fibre Installation - socket move?

Hi, I'm looking at upgrading to full fibre, which will obviously require an engineer visit. What I want to know is, and I can't find the answer on here, will the openreach engineer install the new full fibre socket in a different room for us? Our exi...

Keeping my EENumber on new contract

Hi there, I have just started on a new EE contract with a new iPhone, but have an old £10 monthly sim, I want to use my old number ie **********. Not the new one and then cancel my old contract. How is it best to go about this please?!   [mod edit: p...

Mobile Calling not working in Australia?

I upgraded to the sim plan I had on my Samsung phone to "Full Works SIM" which is £53 per month, as I was promised it would work for calls and data in Australia.I have arrived now in Australia, and haven't been able to make a single phone call all da...

Allon1us by Investigator
  • 40 Views
  • 7 replies
  • 2 Helpful

really bad coverage, no data at all

Hi. I don’t have any EE coverage and data from two weeks. Before it was working amazing. No I don’t have even one line of signal. Just wondering if it’s something wrong with EE in ME139RL area?I checked area coverage and there is not a problem. Nothi...

iiracz by Investigator
  • 71 Views
  • 5 replies
  • 0 Helpful

Has EE.co.uk Broken or been hacked

 Website after login and app login just goes round and round. I would suggest not paying shareholders this month and get a good website up and running, instead.Tried getting in touch, but the message people cannot fix it, they just try a new EE id......

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Dispatch

I ordered a new iPhone 16 on pay monthly on Saturday it’s saying it’s been dispatched but there is no date under the dispatch date 

Extremely slow 4g data connection, below 1Mbps most the time

I sighned up for an EE sim as it is advertised as fast speeds, but recently after using allot of internet (i am in hospital) my speeds have seemed to been throttled or put on some sort of data manipulation. I am on an unlimited plan and have been enj...

samski by Investigator
  • 435 Views
  • 22 replies
  • 9 Helpful

Resolved! Samsung s25, galaxy pro 5 watch, inclusive plan but not roaming

Hi. I have a galaxy pro 5 watch and a Samsung s25 phone. I switched to ee from sky as sky don't offer watch plans. I'm paying for a contract which includes data plan for watch. Im in Spain and have roaming active, with no cap, on phone but if I try t...

Mlee5 by Explorer
  • 30 Views
  • 2 replies
  • 2 Helpful