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Mobile broadband problem

XRaySpeX
EE Community Star
EE Community Star

‎29-07-2020 07:36 PM

Posted in the open:

@ChrisMacrae wrote:

Hi there,

I have a mobile broadband router in a holiday let property far away from my location and I want to buy extra data for it. I have tried the add on url but that requires the wifi to be switched off which I can't do as I'm 200 miles away.

I have tried the buy more data button but it doesn't work

I have tried the small business support number but it's shut.

Can you help?

CHeers

Chris 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎29-07-2020 07:43 PM - edited ‎29-07-2020 07:46 PM

@ChrisMacrae : I don't understand. How could you have tried the http://add-on.ee.co.uk URL if you are remote from the router? It can only be done from a device directly connected to it by WiFi.

 

I'm guessing you are trying it from some other mobile far away from the router & the WiFi it is referring to is that that your mobile is connected to.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful