Mobile Network state disconnected

Chloe03
Explorer

‎29-08-2020 03:50 PM

Ive just transfered my number from an ee sim to an ee sim. And the number has changed and I can recieve calls but cannot make them, send texts or use mobile data. Is there a reason why and how do I fix it 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎30-08-2020 08:03 AM

Hi @Chloe03

 

Welcome to the community.

 

Did you change from pay as you go to pay monthly or from pay monthly to pay as you go?

 

Did you do this with us directly or through a third party retailer?

 

Chris

0 Helpful
Chloe03
Explorer
In response to Christopher_G

‎30-08-2020 08:12 AM

It was from a pay monthly to a pay monthly and was direct through ee

0 Helpful
Christopher_G
EE Community Support Team
In response to Chloe03

‎30-08-2020 08:20 AM

I'm not aware of a way you can transfer a number from pay monthly to pay monthly directly with EE, @Chloe03.

 

It might be worth speaking to our Mobile Care team to see if they can find out what's happened.

 

Let us know how you get on.

 

Chris

0 Helpful