GALAXY A21s

kaz63
Investigator
Investigator

‎29-08-2020 07:05 PM

Hi all.  I upgraded to a Galaxy A21s a couple of weeks ago, from my Galaxy Core Prime (I'd reached full storage capacity).  The new mobile takes a smaller sized SIM so I need a new one.  I thought I'd ordered one on line but obviously that didn't work as it hasn't arrived! In the order process it stated £1.50 would be added to my bill.  I live in rural Wales and don't drive so it's a bind to have to get hub to take me 25 miles to the EE shop at Carmarthen just to get a SIM card.  Any tips for how I could get EE to post me a SIM card to fit my new mobile please? 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎29-08-2020 09:18 PM

@kaz63   SIM cards are sent out Royal Mail 2nd class so depending on how long it’s been I would call customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎30-08-2020 01:32 AM

Order a replacement SIM for £1.50 or phone CS for one.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

‎30-08-2020 08:28 AM

Hi @kaz63

 

Thanks for coming to the community.

 

If you ordered the SIM card more than 5 working days ago, please give us a call and our Mobile Care team will get you a replacement SIM sent for your new phone 🙂

 

Thanks 🙂

 

Leanne.