Mobile Data Slow

[Revan2610]

Hi,

What exactly is the problem with the EE mobile network in the HA3 area?

Connectivity has been incredibly slow the past few days. When I checked the network status a few days back it said there was a problem and it would be resolved within the next 16 hours.

3 days later it still says the same thing. I am getting 1.4mbps/0.23mbps download/upload speed via 4G - not even getting a 5G signal when I usually do.

Thanks.

[mikeliuk]

Hi @Revan2610 ,

Is this the same after every restart of the device and regardless of the time of day, even during quiet early morning and late evening periods?

I would recommend using speedtest.net to obtain links which can be shared to record and prove the problem. You may need to use the desktop version to get a link which can be shared. Currently I find fast.com gives me better performance and you can copy-paste from there. The unloaded and loaded latency will give a clue as to what might be wrong. 32 ms unloaded would be quite a normal number.

[bristolian]

Hi @Revan2610 

Does the network status checker still report a problem now? Have you used the "keep me posted" link to get updates on the issue?

[Revan2610]

@mikeliuk Hi, yes it's not a device issue. My daughters live in the same postcode area and they have the same problems as well. Given EE actually have noted on their status page of problems, I would think the issue lays with them. I've done a speedtest.net to get the speeds and while ms and jitter all seem good, its just the download/upload speeds which are terrible.

@bristolian 

Yes still the same I'm afraid. I've used their "Keep me posted" links before but it always seems a bit flaky to me. However, I have registered again so we'll see what happens.

Thanks both, for your replies.