Missing delivery

Shell210
Visitor

‎19-10-2021 08:30 PM

Is this the actual only way to contact ee web site and phone numbers useless , because my delivery was booked for evening u then get a txt saying this afternoon to go to my neighbours who was in all day and now dpd saying it’s in its way back to ee pretty peed off with it all right now 

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎19-10-2021 08:34 PM - edited ‎19-10-2021 08:34 PM

Hi @Shell210 

 

You'll need to speak to EE CS on 150 about this issue. There is no customer account access on these forums.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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smurfs2021
Visitor

‎19-10-2021 08:40 PM

Same happened to me, worked at home, have cameras on house. No delivery attempted by DPD that day, no card put through door .  Delivery due last Tuesday… no communication from either EE or DPD.  Called EE and was told they can’t do anything until phone arrives back then I will have to start process again and order again. How long will notification take… we are on day 8??? Where is my phone?

 

incredibly poor service.by DPD and EE!

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James_B
EE Community Manager
EE Community Manager
In response to smurfs2021

‎20-10-2021 08:26 AM - edited ‎20-10-2021 08:26 AM

Hi @smurfs2021,

 

Welcome to the EE Community. 🙂

 

If it has been 8 days, I'd expect the phone to be back with us. Please get in touch with Customer Care so a member of team can check.

 

Thanks

 

James

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