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Upgrade or new plan

Ruaidhri12
Visitor

I just followed a link to upgrade my pixel 4 to the new pixel 6. When I was browsing it was all coming up with a 10% loyalty bonus. Now that I've checked out etc (no upfront cost, pre-ordered for when the phone is released) it's showing the purchase as an additional line, with a 10% additional line discount. Can anyone advise me on this, have I just added another device, and it's not an upgrade?

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Ruaidhri12  Yes this is an additional line on your account this is not an upgrade. You will need to call customer services about this

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.